Kimberley J. Pollock, RN, MBA, CPC, CMDP, is a consultant with KarenZupko & Associates, Inc. For almost twenty years, she has helped large otolaryngology group practices, as well as academic and solo practices, improve coding, collections, and efficiency. She is an expert in analyzing otolaryngology documentation for accurate coding and in reengineering practices to enhance the reimbursement process. Ms. Pollock has presented seminars and workshops for physicians and their staff on behalf of the American Academy of Otolaryngology-Head and Neck Surgery (AAO-HNS), the American Society of Plastic Surgeons, and the American Association of Neurological Surgeons. She has also presented on coding topics for the American Academy of Professional Coders, the North American Skull Base Society, the American Neurotology Society, and the Association of Otolaryngology Administrators. Additionally, she has published extensively on coding and practice management topics. Ms. Pollock is a former otolaryngology nurse and served as administrator in the Department of Otorhinolaryngology at the University of Texas Southwestern Medical Center in Dallas. She was the representative for the AAO-HNS on the clinical practice expert panel-technical group (CPEP-TEG) convened by CMS (formerly HCFA) to redetermine the practice expense portion of RBRVS. She has served on the Board of Directors for the Society of Otorhinolaryngology and Head-Neck Nurses, Inc. (SOHN) and the Ear, Nose and Throat Nursing Foundation. She is the recipient of the prestigious Presidential Citation Award from the SOHN as well as an Honor Award from the AAO-HNS. Ms. Pollock holds a master's of business administration degree from the University of Dallas and a bachelor's of science degree in nursing from the University of Wisconsin. She is also a certified coder through the AAPC and a certified medical documentation Professional (CMDP) through the American Institute of Healthcare Compliance.
