Hearing Aid Dispensing Training Manual

Second Edition

Suzanne Krumenacker

Details: 220 pages, B&W, Softcover, 7" x 10"

ISBN13: 978-1-63550-131-5

© 2019 | Available


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The Hearing Aid Dispensing Training Manual, Second Edition remains a vital resource for individuals studying for their state practical licensing examination in hearing aid dispensing.

The manual focuses on competency for the practical sections of the examination, preparing individuals for the exam, but also for day-to-day operations in the professional environment. Separated into four modules, the book covers the main competencies of most state practical examinations: audiometric assessment, ear impressions, hearing instrument fitting, and hearing instrument care and follow-up.

The competency modules are divided into chapters related to the concept of the module. Each chapter begins with objectives and terms with definitions to help orient the reader to the topic. Each module concludes with a "Putting It All Together" section, tying together the concepts of the module with practical activities and allowing the individual to perform the competency as they would for the licensing examination. The section is followed by module quiz questions that allow the reader to increase comprehension and test their knowledge.

New to the Second Edition

  • Two new chapters on Infection Control and Tympanometry
  • Module quizzes to check reader understanding for each major section
  • glossary of terms with definitions
  • Additional appendices, including "cheat sheets" with quick information on important topics, an abbreviations chart, and answers to module quiz questions
  • Access to online supplemental materials and additional quiz questions for each module on a PluralPlus companion website



“This text focuses on preparing US trainee hearing aid dispensers for their state practical exams, and the content is tailored to address the key assessment criteria. However, the basic topics covered are useful for hearing aid dispensers and potentially audiology trainees globally; audiometry, tympanometry, aural impression taking and hearing aid fitting and follow up.
Each chapter provides a list of key elements to be covered for each procedure. The authors clearly state that readers are expected to have studied each topic before using the text as a way to identify gaps in their knowledge, and it works fairly well for this purpose. Each section or module has a list of questions for the reader to test their knowledge, and examples are shows throughout.
The access to online supplementary questions are particularly useful for candidates preparing for assessments. Some sections (e.g. those outlining the fitting procedure) encourage the trainee to verbalise the steps of the process to help retain this information. This may be useful for many candidates but is somewhat restricted in terms of promoting a person-centred approach to care. Nonetheless, this book will likely prove very useful for hearing aid dispensers in assessing their progress when preparing for practical assessments.”

–Saima Rajasingam, Lecturer in Audiology, Department of Vision and Hearing Sciences, Faculty of Science and Engineering, Cambridge, UK in ENT & Audiology News (September/October 2022)


Module 1. Audiometric Assessment
Chapter 1. Hearing Loss
Chapter 2. Audiogram Interpretation
Chapter 3. FDA Red Flags
Chapter 4. Infection Control
Chapter 5. Otoscopic Inspection
Chapter 6. Testing Equipment
Chapter 7. Tympanometry
Chapter 8. Testing Procedures
Chapter 9. Concepts of Masking
Module 1. Putting It All Together
Module 1. Quiz

Module 2. Ear Impressions
Chapter 10. Otoscopic Inspection for Impression
Chapter 11. Ear Impression Preparation
Chapter 12. After the Impression
Module 2. Putting It All Together
Module 2. Quiz

Module 3. Hearing Instrument Fitting and Orientation
Chapter 13. Delivering a Behind-the-Ear Hearing Aid or Receiver-in-the-Canal Hearing Aid
Chapter 14. Earmolds
Chapter 15. Delivering an In-the-Ear Hearing Aid
Module 3. Putting It All Together
Module 3. Quiz

Module 4. Hearing Instrument Care and Follow-Up
Chapter 16. Replacing Earmold Tubing
Chapter 17. Routine Follow-Up Service
Chapter 18. Troubleshooting
Module 4. Putting It All Together
Module 4. Quiz

Recommended Reading Material
Module Quiz Answers
Appendix A. State Hearing Aid Dispenser Licensing Department Information
Appendix B. Spondee Word List
Appendix C. Blank Audiograms
Appendix D. Hearing Aid Delivery Checklist
Appendix E. Troubleshooting a Hearing Aid
Appendix F. FDA Red Flags Cheat Sheet

Suzanne Krumenacker

Suzanne Krumenacker, AuD is a licensed Clinical and Dispensing Audiologist. She has worked on the manufacturing side of Audiology as a Manager, Staff Audiologist and Trainer for NuEar and Starkey Hearing Technologies for over 15 years. She has spent over 6 years in a private practice setting fitting and dispensing hearing aids. Currently, she works as a private contractor. Dr. Krumenacker earned her Bachelor of Science in Hearing and Speech Science as well as her Master’s Degree in Audiology from the State University of New York at Plattsburgh. She earned her Doctorate Degree in 2010 from the Arizona School of Health Sciences. She has a passion for the profession, more importantly hearing aid dispensing, so during her free time, she coaches and trains individuals from all over the country to prepare for their State Hearing Aid Dispensing Licensing exams.

Learn More

Purchasers of this book receive complimentary access to supplementary materials hosted on a PluralPlus companion website.

To access the materials, log in to the website using the URL and Access Code located inside the front cover of your copy of Hearing Aid Dispensing Training Manual, Second Edition.

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